FAQ
What is DNO?
DNO started as Defend New Orleans— a scrappy labor of love created to represent our city. Over the years we've been working to expand our mission and output through value-driven product creation and curation. DNO = Defend New Orleans, Demand New Outcomes, Dismantle Normalized Oppression.
Even beyond the exponential power as acronym, DNO has become a symbol, a door, an expanding mirror, eternal window. It's a rising foundation, a tangible object, a concrete form. See our about page or contact us for more.
What are your shirts printed on?
The majority of our shirts are printed on a mix of wholesale blank tees and some vintage. Each style has a size guide featured to help you determine the best fit. Some items may shrink up to half a size when placed in the dryer so we recommend air drying or “tumble dry low."
What is your return policy?
We are happy to offer exchange or store credit for items in their original condition (unwashed and unworn) within 30 days of purchase.
Ensure that you include an order number with your exchange request. Once product(s) are received and processed we will update you with new tracking information. If a store credit is requested, it will be distributed as a gift card via email. While shipping the product(s) to us is your responsibility, the return shipment of exchanges is no charge.
When will my order ship?
Most orders ship within 3-5 business days by Standard Mail. Tracking numbers are emailed upon shipment and most orders shipped via Standard Shipping arrive within 5 business days. Once shipped, USPS includes an expected delivery date but please note that this is an estimate and may change due holidays or unexpected events. Please ensure that delivery locations are secure. If you are experiencing issues with delivery, reach out to us and we will do our best to find a solution. If an item you ordered is out of stock, we’ll email an ETA on when you should expect your order.
Do you ship outside the US?
Yes, we ship to international and APO / FPO addresses. Delivery times vary by region. Shipping costs can be calculated prior to checkout by entering your country and zip code. Please note that prices do not include VAT if this is collected in the country of destination.
A product I like is out of stock, when will it be back?
To keep our offerings current, some of our designs are offered as limited edition or seasonally. If a product is no longer offered on our website, it was likely a limited run item. Follow us on Instagram @dno.la for updates :)
Do you offer custom or bulk printing services?
We are happy to discuss options for bulk, special events, or corporate orders. Please send your request to hi@dno.la :)
Don’t see the answer to your question?
Reach out to hi@dno.la or send a message through the contact form below, and we'll get back to you soon. Thanks!